General Privacy Policy

Pattillo Insurance Agency Privacy Policy

Pattillo Insurance Agency maintains privacy policies in compliance with applicable state law. We also maintain physical, electronic and procedural safeguards in compliance with applicable laws and regulations to prevent the unauthorized access to and dissemination of nonpublic personal information.

We are committed to compliance with applicable federal and state privacy laws with respect to our collection, use and disclosure of our customers’ nonpublic personal information.

This section summarizes our privacy practices.

  • We gather information from you, your transactions with us, and outside sources.
  • We use your information only to conduct our business and provide insurance to you.
  • We will not share your information with other companies for their marketing purposes without your consent.
  • We limit access to your information and use safeguards to help protect it.
  • You may review and correct your information.

We collect information about you to quote and service your insurance policy. This is called “Nonpublic Personal Information” if it identifies you and is not available to the public. Depending on the product, we collect it from some or all of the following sources. We have provided a few examples for each source, but not all may apply to you.

  • Application Information: You provide this on your application, by phone, email &/or online. We may also obtain it from directories and other outside sources. It includes your name, street and e-mail addresses, phone number, driver’s license number, Social Security number, date of birth, gender, marital status, type of vehicle, and information about other drivers.
  • Consumer Report Information: We obtain this from consumer reporting agencies. It includes your driving record, claims history with other insurers, and credit report information. The information is kept by the consumer reporting agencies and disclosed by them to others as permitted by law.
  • Transaction Information: This is information about your transactions with us, our affiliates, or others. It includes your insurance coverages, limits and rates, and payment and claims history. It also includes information that may be needed for billing and payment.

We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes without your consent. There is no need to “opt out” or tell us not to do this.

Disclosures include those that we feel are required to provide insurance claims or customer service, prevent fraud, perform research or comply with the law. Recipients include, for example, insurance companies with whom we quote and bind insurance policies, claims representatives, service providers, consumer reporting agencies, law enforcement, courts and government agencies. These parties may disclose the information to others as permitted by law. For example, consumer reporting agencies may disclose Transaction Information received from us to other insurance companies with which you do business.

Where permitted by law, some of the insurance companies with whom we write business may also disclose Application or Transaction Information to their service providers that help them market their products. These service providers may include financial institutions with whom they have joint marketing agreements.

We restrict access to your Nonpublic Personal Information to our employees and others whom we feel must use it to provide our products and services. Their use of the information is limited by law, our employee code of conduct, and written agreements where appropriate. We also maintain physical, electronic and procedural safeguards to protect your information.

To review information we have about you, send a written request to Customer Service, 5840 W. Interstate 20, Suite 124, Arlington TX 76017. You must describe the kind of information you want to review and state that your request is in response to this Privacy Policy. Include your full name, mailing address, and policy number (if applicable). Within 30 business days, we will describe what is available and how you may request corrections. We will also name anyone we show as having received the information within two years prior to your request. Finally, we will identify the companies that have provided Consumer Report Information about you.

You may review the information at our offices or receive a copy of it for a fee to cover our costs. We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.

To correct information about you, send a written request as described above, explaining your desired correction. Within 30 business days, we will either make the requested correction or tell you why we will not. We cannot correct Consumer Report Information, such as your credit report. To do this, you must contact the consumer reporting agency that provided it.

If we make your requested correction, we will notify you in writing. We will also notify anyone named by you who may have received the information within the previous two years. If required by law, we will also notify others who may have given it to or received it from us. If we refuse to make the requested correction, you may file with us a concise written statement about why you object, including the information you think is correct. Your statement will then become part of your file. It will be sent to the same persons to whom we would send a copy of any correction or change.

4/2018 edition